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Our office hours are 8:30a.m. - 5:30p.m. Eastern Time; Monday through Friday, except for the following dates and times:
- New Year's Day (January 1, 2018)
- Memorial Day (May 28, 2018)
- Independence Day (July 4, 2018)
- Labor Day (September 3, 2018)
- Thanksgiving Eve (November 21, 2018 - after 12 noon)
- Thanksgiving Day (November 22, 2018)
- Christmas Eve (December 24, 2018 - after 12 noon)
- Christmas Day (December 25, 2018)
- New Year's Eve (December 31, 2018 - after 3:00 p.m.)
- New Year's Day (January 1, 2019)
After-hours and weekend calls/e-mail messages are monitored and returned at reasonable hours or, at the latest, the next day unless the next day is a holiday. Note our online course support hours and phone numbers below.
Online Course Support
Telephone online course support is available from 8:30 a.m. - 10:00 p.m. Eastern Time Monday through Friday and 11:00 a.m. - 6:00 p.m. on Saturday and Sunday, except for the dates and times listed HERE. We'll respond to e-mailed questions within 24 hours.
- Phone: 616.538.7073
- Monday - Friday / 8:30a.m. - 5:30p.m. Eastern Time
- Phone: 616.538.7073 (on call)
- Monday - Friday / 5:30p.m. - 10:00p.m.
- Saturday - Sunday / 11:00a.m. - 6:00p.m.
- (Listen to the voicemail greeting for an alternate phone number to call)
- E-mail: OnlineSupport@GLRSonline.com